Refund policy
Refund & Return Policy
At Oazelo, customer satisfaction is our priority.
Return Period
Customers may request a return within 30 days of receiving their order.
Return Conditions
To qualify for a return:
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Items must be unworn and unused.
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Items must be returned in their original packaging.
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Original tags and labels must remain attached.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Customized or personalized products
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Gift cards
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Products showing signs of wear, damage, or alteration by the customer
Return Process
To request a return, please contact:
Email: supportteam@oazelo.com
Please include:
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Order number
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Product name
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Reason for return
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Photos if the item is damaged or defective
Our support team will provide further instructions.
Refunds
After receiving and inspecting the returned item, approved refunds will be processed within 10 business days.
Refunds will be issued to the original payment method.
Depending on your bank or payment provider, additional processing time may apply.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Email: supportteam@oazelo.com
We will work to provide a replacement, exchange, or refund as appropriate.
Contact Us
Email: supportteam@oazelo.com